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Customer Care Specialist (ACSR-19)

NIGHTSHIFT| Full time | Pavia, Iloilo (Onsite) | Makati (Hybrid) | Can start ASAP

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do – ‘To be a part of transformation one person, one community, one business at a time.


We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision ‘to transform through connection’. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.


About the Role

We have partnered with a company that is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector, whose clients are some of the largest corporations in Australia. They employ a four pillars approach to risk and compliance management - Essential Services Management, Property Risk, Height Safety, and Emergency Management.


What you’ll be working on

  • Interpreting and validating client's needs

  • Action an appropriate service response to resolve issues

  • Accurate data capture / entry

  • Effectively communicate with clients and contractors

  • Ensure internal and external service standards are met

  • Tracking and closure of outstanding jobs within agreed KPIs

  • Participate in system and staff development

What we’re looking for

  • Fresh graduates or with upto 2 years customer service experience

  • Excellent verbal and written communication skills (phone and email)

  • Proficiency in problem-solving

  • Possesses excellent people skills

  • Basic Knowledge with Microsoft Office Suite

  • Experience in working in a customer service role is a plus.

  • Accuracy and attention to detail is essential.

  • Capacity to perform both individually and as a highly effective team member

  • Able to prioritize, multitask, and efficiently manage time.

  • Can start ASAP

Benefits

✅ HMO on 1st day

✅ Government Benefits

✅ Paid recommendation program

✅ Holistic employee experience

✅ Weekly engagement activities

✅ Quarterly appreciation program

✅ Night Differential


Job Type: Full-time, Night shift (8 PM- 5 AM)

Work Setup:

Hybrid (Makati Office)|4th Floor, Glass Tower 115 Carlos Palanca St., Legazpi Village, Makati City

Onsite (Iloilo Office)|2nd Floor Iloilo Gateway Hotel & Suites, Brgy. Mali-ao, Pavia, Iloilo City

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