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IT Support Specialist (CISS-10)

DAYSHIFT | Full time | Iloilo Office (Onsite)

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. 

This is Why we do What we do – ‘To be a part of transformation one person, one community, one business at a time.’ We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision ‘to transform through connection’. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.

About the Role

We are seeking an experienced IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical support and assistance to our users, maintaining our email and other communication systems, and resolving technical issues related to hardware and software. The candidate must have expertise in email server, Outlook, Exchange Server, Google Workspace, VPN, Ubiquiti, hardware and software configuration, and technical issues.

What you’ll be working on:

  • Provide technical support and assistance to users via various channels (phone, email, in-person) with a focus on quality, responsiveness, and customer satisfaction. Document all activity according to departmental standards.

  • Manage and maintain email servers (Outlook, Exchange Server, Google Workspace), VPN, Ubiquiti, Internet, and office servers to ensure seamless functionality and security.

  • Assist with hardware and software configuration, troubleshooting technical issues, and maintaining system security to safeguard data integrity.

  • Install, configure, and maintain hardware and software systems, ensuring compatibility and adherence to security protocols.

  • Collaborate with IT team members and cross-functional departments to resolve complex technical issues, develop technical documentation, and promote IT best practices.

  • Manage asset inventory records for all IT equipment, procure hardware, software, and IT-related supplies, and oversee onboarding/offboarding processes for new employees.

  • Conduct regular maintenance tasks on IT systems, including updates, backups, and security patches, to ensure optimal performance and compliance with industry standards.

  • Stay up-to-date with the latest IT trends, cybersecurity best practices, and other IT-related topics to continuously enhance organizational IT infrastructure and processes.

  • Perform WFH checks to ensure employees have necessary tools and resources for remote work and manage campaigns to promote IT best practices across the organization.

What we’re looking for:

  • Bachelor's degree in Computer Science or a related field, or equivalent work experience

  • 1 to 2 years of experience in IT support or a related field

  • Expertise in email server, Outlook, Exchange Server, Google Workspace, VPN, Meraki, hardware and software configuration, and technical issues

  • Strong problem-solving and analytical skills

  • Excellent communication and interpersonal skills

  • Ability to work independently and in a team environment

  • Knowledge of IT security best practices and data privacy regulations

  • Certifications such as CompTIA A+, Microsoft Certified IT Professional, or Cisco Certified Network Associate are a plus.


✅ HMO on 1st day

✅ Government Benefits

✅ Paid recommendation program

✅ Holistic employee experience

✅ Weekly engagement activities

✅ Quarterly appreciation program

Iloilo Office: 2nd Floor, Iloilo Gateway Hotel National Highway, Mali-ao Pavia, Iloilo 5001

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