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CRM Admin (XDAA-9)

DAYSHIFT | Full time | Iloilo Office (Onsite)

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is why we do What we do – ‘To be a part of transformation one person, one community, one business at a time.’ 


We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision ‘to transform through connection’. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.


About the role:

We have partnered with a passionate real estate company providing world class service and invested in building partnerships through the years.


For this role, we are looking for a highly engaged Research Analyst to be part of a team responsible for providing information that allows the business partners to make sound commercial decisions as well as, build-on vendor goodwill. Your work will sit on different parts of an end-to-end process owned by a wider team that spans across locations and partner businesses. You will be relied on for your ability to balance detail with the big picture particularly in decision-making.


What you'll be working on

  • Ownership and management of the client's outlook inbox -including responding, forwarding, and filing of emails.

  • Manage, on behalf of the client, key, regular correspondence to the customer base. This includes emails/text messages relating to opportunities/ expressions of interest (EOI), anniversary/Christmas messages and other communication as directed by the client.

  • Research and validate key client information using the public domain. Ensure this information is correctly entered into the Client Relationship Database (CRM)

  • Maintain data integrity in clients CRM on a daily/weekly basis

  • Collate and analyze metrics to serve as a guide in measuring process effectiveness

  • Chair a monthly VC meeting with the Client in Australia

  • Collaborate with partners to review end-to-end processes and controls with a view to designing and implementing both quick-fix solutions and longer-term sustainable improvements.

  • Other various ad-hoc and project work as required by the Client.


What we're looking for

  • Open for fresh graduates or individuals with up to 2 years of experience.

  • Proven experience in data entry or administrative support roles is a plus!

  • Has working knowledge in using Adobe InDesign.

  • Familiarity with VaultRE or similar CRM programs is preferred

  • Knowledgeable in data analysis, researching and analyzing information.

  • Detail-oriented

  • Excellent organizational and time management skills with the ability to prioritize tasks effectively.

  • Strong communication skills, both verbal and written.

  • Ability to work independently with minimal supervision and as part of a team.


Benefits

✅ HMO on 1st day

✅ Government Benefits

✅ Paid recommendation program

✅ Holistic employee experience

✅ Weekly engagement activities

✅ Quarterly appreciation program



Iloilo Office: 2nd Floor, Iloilo Gateway Hotel National Highway, Mali-ao Pavia, Iloilo 5001

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