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Customer Service Representative (ECSR-4) - 2

DAY SHIFT | Fulltime | Onsite | Pavia, Iloilo

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do – ‘To be a part of transformation one person, one community, one business at a time.’


We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision ‘to transform through connection’. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.


About the Role

We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions.


You will be joining a fast-growing online division, who will be responsible for providing post-sales support to new and existing customers, as well as managing orders by liaising with all internal stakeholders.


What you’ll be working on

  • Liaise with customers for post-sales enquiries, including delivery updates and taking product and service feedback

  • Liaise with customers and supplier for any warranty claims of products

  • Maintain a strong and positive relationship with all customers, and ensure swift fulfillment of all customer needs

  • Providing assistance to senior project managers for the preparation, compilation and presentation of larger commercial fit-out projects

  • Administrative and support services.

  • Liaise with warehouse regarding shipment of goods and any inventory issues


What we’re looking for

  • Customer service with up to 3 years of experience.

  • Excellent verbal and written communication skills (phone and email)

  • Proficiency in problem-solving

  • Possesses excellent people skills

  • Basic Knowledge with Microsoft Office Suite

  • Experience in working in a customer service role is a plus.

  • Accuracy and attention to detail is essential.

  • Capacity to perform both individually and as a highly effective team member

  • Able to prioritize, multitask, and efficiently manage time.


Benefits

✅ HMO on 1st day

✅ Government Benefits

✅ Paid recommendation program

✅ Holistic employee experience

✅ Weekly engagement activities

✅ Quarterly appreciation program



Iloilo Office: 2nd Floor Iloilo Gateway Hotel & Suites, Brgy. Mali-ao, Pavia, Iloilo City, Philippines

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