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IT Support Specialist (TGITSS-16)

GRAVEYARD SHIFT | Fulltime | Onsite | Pavia, Iloilo

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do – ‘To be a part of transformation one person, one community, one business at a time.


We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision ‘to transform through connection’. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.


About the Role

We have partnered with a US Company that will help unlock opportunities for renters and operators. We combined our expert knowledge in finance, tech, insurance, and real estate into providing access to renters and the achievement of growth for operators so both can maintain a strong, harmonious relationship with each other. Aiming to increase affordability for renters and taking “renting” standards to a whole new level.


What you’ll be working on

  • Place priority on the employee experience by approaching the onboarding and offboarding processes with a white-glove mindset.

  • Independently own and drive multiple IT projects and deliverables for the team.

  • Manage, process, and solve requests that come through Slack, Atlassian Assist, and Jira Service Management ticketing system, adhering to SLA requirements for responses and resolution of tickets.

  • Manage and support Apple, Windows, and Linux operating systems, MDM, and software.

What we’re looking for

  • With 1-3 years work experience

  • Proven Experience with macOS, Linux OS and Windows Operating Systems

  • Knowledgeable in Slack and Jira

  • Has excellent problem solving skills and is a quick learner.

  • Thrives on sharing knowledge and collaborating with team members

  • Enthusiastically offers assistance to the team and oversees the tasks

  • Proactively identifies opportunities for workflow enhancement

  • Operates with security as a primary focus.

  • Dependable and has a strong sense of ownership of their work and their team’s work.


Benefits

✅ HMO on 1st day

✅ Government Benefits

✅ Paid recommendation program

✅ Holistic employee experience

✅ Weekly engagement activities

✅ Quarterly appreciation program

✅ Night Differential


Job Type: Full-time, Graveyard Shift (7PM- 4AM)

Work Setup: Onsite (Iloilo Office)|2nd Floor Iloilo Gateway Hotel & Suites, Brgy. Mali-ao, Pavia, Iloilo City

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